Saturday, February 11, 2006

Guy Kawasaki On How To Do Email The Right Way

Guy Kawasaki's blog reminds us of an old subject -- email netiquette -- but people still don't get it. The way they write the stupidest subject lines or just [none] makes me nuts.

This particular issue is surely my pet peeve in email:
Quote back. Even if emails are flying back and forth within hours, be sure to quote back the text that you're answering. Assume that the person you're corresponding with has fifty email conversations going at once. If you answer with a simple, “Yes, I agree,” most of the time you will force the recipient to dig through his deleted mail folder to figure out what you're agreeing to. However, don't “fisk” either (courtesy of Brad Hutchings). Fisking is when you quote back the entire message and respond line by line, often in an argumentative way. This is anal if not downright childish, so don't feel like you have to respond to every issue.