New Busdriver

We have a new busdriver who's really upbeat, really friendly and really nice. The last one was a cranky curmudgeon who was nothing but a complainer. I know everyone is thrilled he is gone.

A few months back someone gave me this book "How To Deal With Difficult People" since I was having a lot of trouble dealing with someone who was really difficult. At the end of the book my conclusion was not what the author intended -- they want you to finish the book armed with an arsenal of how to treat these monsters gingerly and go for a win-win solution. My reaction was "WHY BOTHER Dealing with Difficult People?" A book I should write.